Frequently Asked Questions

What is the desired average indoor humidity level?

The recommended humidity levels setting is 58%.

How easy is it to install?

The IW25 is designed to be easily installed in existing or new construction properties. The chassis fits between studs 406mm on centre and screws directly into the studs. Considerable effort was given to ensure the dehumidifier fits underneath the air return grill in new construction situations. A properly trained electrician would need to perform the necessary hardwiring (unless it is being plugged in to a wall outlet), but an on site maintenance personnel should be able to handle the remainder of the installation.

What is the average running cost?

The IW25 Dehumidifier by Innovative Dehumidifier Systems is rated for an average power consumption of 370W (in a 30 degree Celsius, 90%RH environment). It should be noted that the higher the ambient humidity is inside the dwelling, and the size of the dwelling, will cause the IW25 Dehumidifier to run more often, thus requiring more energy. The average running cost is $3.55 per day. This will be dependent on your individual plan and tariff. Cost will vary between states and energy providers. This price is indicative and subject to change.

How does a dehumidifier work?

A dehumidifier removes moisture by drawing air into the unit across a set of cold coils where is condensed into water and allowed to drain. This dried air then passes over hot coils which make it slightly warmer. If you have a properly sized air conditioner, you shouldn’t need a dehumidifier to lower humidity, unless the air is too humid at times when it’s too cold to run the AC. The problem today is that properly sized HVAC systems are not available for many common residential situations, creating a need for dehumidification to augment the existing HVAC system. The IW25-5 dehumidifier provides the ideal solution to combating residential mould growth.

What causes humidity?

Humidity in homes occurs by moist surfaces drying and that moisture evaporating into the air. Many items are constantly creating moisture and eventually evaporating into the air inside our homes and properties. A family of 4 produces approximately 12 litres of moisture per day during normal activities. Excessive moisture and humidity in a residential space can also result from any of the following if not properly controlled: Leaks, showering, hanging clothes to dry, boiling water for cooking, humid outside air, atmospheric conditions, breathing, improperly ventilated crawl space, not running the air conditioning during summer. Our self-contained, IW25-5 dehumidifier is a reliable and proven way to manage humidity and excessive moisture in homes.

What is dehumidification and how can I benefit?

Dehumidification is the mechanical removal of humidity from the air using an in/on wall dehumidifier or some other acceptable method. HVAC systems in the cooling mode accomplish this to a certain extent, however if not properly sized, an HVAC system does not run long enough to properly dehumidify a space.

Can a dehumidifier help prevent mould?

Mould is a fungus that has a preference for warm temperatures, dark environments, organic food sources (most construction materials & occupant personal belongings suffice), stagnant air, and damp environments (relative humidity of 60% +). If you can remove or eliminate any one of these items you can help prevent visible mould growth from occurring. In most scenarios, many of these items exist, and reducing their presence is beyond the control of a property owner. The IW25-5 in-wall / on-wall dehumidifier allows property owners to set a specific relative humidity range for a space (up to 140 square metres) regardless of the occupant HVAC and lifestyle, thus being a great tool to remove moisture and keep indoor relative humidity below 60%.

Can I switch on the air conditioner when IDS is running?

Yes, air conditioners as a byproduct do remove some humidity when cooling but their main function is cooling.

Do I need to close all the windows if IDS is running?

All external doors and windows should remain closed on days of high humidity.

Where can I install Innovative Dehumidifier Systems?

The most appropriate position to install a dehumidifier in a home depends on the layout and the areas most affected by humidity.

Locations where to position a dehumidifier

Areas where high levels of humidity exist (the use of a hygrometer is a good way to identify where the relative humidity is consistently above 60%)

Central or Open Spaces - Position dehumidifier in a central location in the target area, preferably away from corner as this allows for better air circulation and efficiency.

Keep away from adjacent walls and furniture - Maintain a minimum clearance from the sides and front of unit of 150mm-300mm to encourage good airflow circulation.

Position near a drain - if opting to use the gravity feed method

Close to a Wall Socket - Avoid using an extension cord

Call IXL Customer Service team today at 1300-727-421 between Monday and Friday, 9am to 5pm (Australian Time) for a FREE consultation and review. Our knowledgeable team will assist you through the process.

How much is the installation?

Installing a dehumidifier is usually straightforward, but the cost can vary based on several factors, including:

  • Unit location – Whether it's installed in-wall or mounted on the wall
  • Wall type – Plasterboard or solid surface (ie brick, tile, concrete)
  • Dwelling type – Single-storey or double-storey home
  • Drainage setup – Where condensation will be directed
  • Power connection – Plugging into a standard wall socket or hardwiring

Generally, installation costs on average range from $500 to $1,000. It is recommended to obtain a quote. For assistance with your specific installation needs, contact our IXL Customer Service team today at 1300-727-421 between Monday and Friday, 9am to 5pm (Australian Time), who will be happy to help.

Do IXL provide installation service?

We offer installation in certain locations. Call IXL Customer Service team today at 1300-727-421 between Monday and Friday, 9am to 5pm (Australian Time), our Team will be happy to help.

How much is the delivery fee?

IXL offer FREE standard delivery for orders over $499.